Our Services

Designed for security, continuity, and reliability

Choose a service below to learn how Hawaii IT Pro's can help protect productivity and keep your business moving.

Managed IT services and system monitoring

Managed Services

  • Proactive Protection
  • Predictable Pricing
  • Peace of Mind

Your business depends on technology—when it stops, you stop.

A single IT failure can cost thousands in lost productivity, missed sales, and damage to your reputation. Our Monthly IT Maintenance Agreement proactively keeps your systems running smoothly, your data safe, and your team productive.

Why Choose a Monthly Maintenance Agreement?

  • Prevent problems before they happen
  • Fixed monthly costs make budgeting easier
  • Faster response and priority service
  • Robust cybersecurity
  • Extended equipment life

What's Included

  • 24/7 system monitoring and alerts
  • Monthly security patching and updates
  • Data backup monitoring and verification
  • Performance optimization and preventive maintenance
  • Priority help desk support
  • Quarterly IT health and security reports

Need help now? Contact us today and get back to work with confidence.

Business backup and recovery planning

Backups

Imagine a power outage...

You're in the final stages of completing something important for your clients. The power comes back on, and that work is no longer accessible—and neither is the rest of your data.

Are you ready to start over?

What to Know

  • Recovery Point Objective (RPO): The acceptable amount of data loss
  • Recovery Time Objective (RTO): The acceptable timeframe to be operational
  • Disaster Recovery: Off-site storage used for complete system restoration
  • Local Recovery: On-site storage used for front-line recovery

What's Included

  • 24/7 backup monitoring and verification
  • On-site recovery for quick, internet-independent restores
  • Off-site storage for disaster recovery
  • On-site storage array
  • Quarterly reports and reviews

How Does It Work?

We use these elements to build a system that keeps you productive.

  • Understand your operations and continuity requirements
  • Translate those requirements into realistic RPO and RTO targets
  • Review the solution with you to confirm it meets your needs
  • Implement, monitor, and verify the solution

Need help now? Contact us today and get back to work with confidence.

Remote help desk support

Your Business, Supported

Technology problems shouldn't slow your business down. We know how important stability and productivity are to your operations. Our remote support is designed to be responsive, dependable, and easy to use. You focus on your business—we'll handle the technology.

Why Remote Support Matters

  • Stay Productive: Quick fixes keep your team focused on work instead of technology issues.
  • Reduce Downtime: Many problems can be solved in minutes without leaving your desk.
  • Business Continuity: Reliable systems help your business stay productive.
  • Cost-Effective: Remote support reduces on-site visits, saving time and money.

How It Works

  • Contact Us: Reach out by phone, email, or the support portal.
  • Secure Connection: We connect to your computer safely and securely.
  • Timely Resolution: Our team troubleshoots, resolves the issue, and gets you back on track.

Need help now? Contact us today and get back to work with confidence.

Cybersecurity monitoring and protection

Your Business, Secured

Security isn't just about technology—it is about keeping your business running without fear of interruption. With our team by your side, you can be confident that your data, employees, and customers are protected.

How We Keep You Safe

  • Assess: Evaluate your current setup and uncover vulnerabilities.
  • Protect: Implement security tools and processes tailored to your business.
  • Monitor: Maintain ongoing monitoring and updates to stay ahead of threats.
  • Respond: Act quickly when an issue arises to minimize downtime and data loss.

Why Security Matters

  • Peace of Mind: Protect your business from cyberattacks, viruses, and data breaches.
  • Business Continuity: Prevent disruptions caused by security incidents.
  • Compliance and Trust: Safeguard sensitive information and maintain customer confidence.
  • Proactive Protection: Stay ahead of threats with monitoring and prevention.

Our Security Services Include

  • 24/7 monitoring and threat detection
  • Advanced endpoint protection for computers, servers, and mobile devices
  • Email and web security to block phishing, spam, and malicious websites
  • Firewall and network defense against unauthorized access

Need help now? Contact us today and get back to work with confidence.